Support

Real help from the person who made the game.

Something broken, something confusing, something you bought that did not arrive? Write to us. There is no ticket portal and no chatbot, just an inbox.

Tell us this and we will fix it faster

• which game, and which device you play on
• what you expected to happen, and what happened instead
• a screenshot, if it is the kind of thing a screenshot shows
• if it is about a purchase, roughly when you made it and what it was for

Common questions

I paid for gems and did not get them

First try Restore Purchases in the game's settings, which asks the store to send the receipt again. If that does not work, email us with the approximate date and amount and we will sort it out with you.

I want a refund

Refunds are handled by whoever took your money, which is Apple or Google rather than us. Use reportaproblem.apple.com for the App Store, or Google Play's refund request. If you get stuck, write to us and we will help you push it through.

I lost my progress

Our games save on your own device and we keep no copy, which is good for your privacy and unhelpful on exactly this day. If you deleted the app or switched phones, the save is gone. Purchases can be restored, so tell us what you had bought and we will make sure those come back.

My child spent money in the game

We are sorry. Request a refund through the store links above, which handle this often and usually resolve it. Then turn on Ask to Buy or Google Play purchase authentication so it cannot happen again. Email us if the store refuses and we will back you up.

How do I turn off the sound?

In the game's settings, from the gear icon. Music and effects have separate switches.

Can I be a tester?

Yes, and we need them. Email us with your platform and we will add you to the next test build.

Press and business

Same inbox. Say what you need and we will get back to you.

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